IMPORTANT UPDATE For Legacy POS Users:
Starting December 2025, Legacy POS will have limited features. We recommend switching to Cloud POS for enhanced features and time-saving automation.
Our easy-to-follow onboarding gets you set up and ready to sell in no
time. Go live on your schedule with all the tools you need:
1-on-1 Guided Sessions
Dedicated Onboarding Team
Self-Paced Courses
100s of Video Tutorials
What to Expect in Your Personalized Onboarding Session
Our experts will guide you through the initial setup, including software installation and hardware configuration, to ensure everything runs smoothly.
Get a walkthrough of FTx POS functionalities important to your business and learn how to use them confidently.
Tailor FTx POS to your business’s needs; our experts provide instruction and support on customizing the software for specific use cases.
Request personalized instruction beyond initial onboarding; book team trainings to empower your employees.
On-call and ready to troubleshoot when issues arise. Connect with FTx POS support on your time for faster resolutions.
Required Onboarding Documents Title
Select your instance below to review and download the necessary documents.
Once you've downloaded and completed the required forms, please submit them
by email to ftxonboarding@goftx.com or fill out the form below.
Discovery Questions
To fully optimize FTx POS for your business, we need to understand your unique operations. Our discovery calls dive into your industry, specific needs, target audience, and desired customizations. This in-depth knowledge allows us to tailor training and configurations to focus on the FTx POS features most critical to your success.
To ensure a smooth POS installation, please verify that your registers meet the minimum hardware requirements outlined in the register specifications sheet.
Onboarding flow
Your onboarding experience involves a mix of system training, account setup, and data migration. This guide outlines the entire process from purchase to launch, helping you anticipate each step and prepare accordingly.
Data Import Sheet
Sample data files are used to transfer product information from your existing POS system to FTx POS. The "Product.csv" file is crucial as it forms the foundation of your product catalog.
Hardware Requirements
To ensure a smooth POS installation, please verify that your registers meet the minimum hardware requirements outlined in the register specifications sheet.
Onboarding flow
Expanding your chain and adding new stores is simple. Both your team and ours play a key role in the process.
Your Team – Assemble the register(s), connect to the internet, install Windows updates.
Your Team - Install remote-access software.
Your Team - In Control Center, set up the store location.
FTx POS - Install trial licenses on your registers, ensuring no charges until active usage.
FTx POS - Activate standard license(s) once live.
Onboarding flow
Expand your business and better serve your customers by adding new products to your FTx POS ecosystem. We provide comprehensive training for each solution to ensure a smooth transition. Our team will assist with configuration and setup. To streamline the process, please indicate which additional product you're interested in so we can gather the necessary setup files.
Loyal-n-Save
To activate Loyal-n-Save and be visible to customers, please provide the following information:
Chain Display Name: The name customers will see.
Description: A brief overview of your store.
Chain Logo: Your company logo for easy identification.
Altria Company Code: (if applicable)
Once we receive this information, we can activate your account.
To launch your FTx Commerce website and showcase your products, provide clear product names, descriptions, and images. We can easily import images directly from a folder if they're named with the product's UPC. For multiple images of the same product, append "_a", "_b", etc., to the UPC in the image file name. (Example: 123456789012_a, 123456789012_b).
Uplift
Nothing is needed prior to set up. The trainer will go over all aspects.
Digital Signage
Nothing is needed prior to set up. The trainer will go over all aspects.
Hardware Requirements
To ensure a smooth POS installation, please verify that your registers meet the minimum hardware requirements outlined in the register specifications sheet.
Onboarding flow
To ensure a smooth POS installation, please verify that your registers meet the minimum hardware requirements outlined in the register specifications sheet.
Your Team – Assemble the register(s), connect to the internet, install Windows updates.
Your Team - Install remote-access software.
FTx POS - Install trial licenses on your registers, ensuring no charges until active usage.
FTx POS - Activate standard license(s) once live
Hardware Requirements
To ensure a smooth POS installation, please verify that your registers meet the minimum hardware requirements outlined in the register specifications sheet.
Onboarding flow
Your onboarding experience involves a mix of system training, account setup, and data migration. This guide outlines the entire process from purchase to launch, helping you anticipate each step and prepare accordingly.
Sync and import your product data into the POS with ease. Our team walks you through data cleaning and import to establish organized, user-friendly product data files. Beyond product and pricing data, we offer import help for store location data, loyalty programs, gift cards, employees, buydowns, and more. Just have raw data? We can also help transform raw data into structured files for POS.
Learn at your own pace and grow with FTx POS. Access in-depth guides, documentations, and FAQs for POS, Loyal-n-Save, ecommerce, FTx Warehouse, and more.
Dive into interactive courses that teach you how to automate tasks, analyze reports to grow profits, and craft captivating loyalty program alerts. These time-saving functionalities will free you up to focus on what matters most – growing your business.
Earn certifications in all FasTrax products, from POS software to digital signage, mastering every aspect of your business operation.
Our comprehensive training goes beyond onboarding. Book expert-led training sessions with the FTx POS support team. Learn from experienced professionals who can answer your questions and guide your growth.
To schedule your 1-on-1 onboarding session, reach out to our sales team at info@goftx.com or phone (845)-397-0492. We’re here to assist you every step of the way.