Product Release Notes

FTx Commerce Store Admin

There are no auto-ship day settings available under FTx Commerce Store Admin. Set up the upcoming order notification and payment failed email notification for recurring orders.

• Auto-Ship Days at the Global Level Subscription settings are configured at the CC level, so store admin users will see the Subscription settings (Auto-Ship Days) in read-only mode under Delivery & Standard Shipping fulfillments. A link will be provided for them to navigate to the relevant settings in the CC.
• Email Notifications for Reminders and Payment Failures Retailers/store admin users can send email notification reminders for upcoming scheduled orders. They can also manage retry attempts after a payment failure, triggering email notifications based on the number of retries set.

Site/App: Product Subscription for Customers

Customers can select auto-ship days as defined either at the global level in Commerce or at the product level in Control Center (CC). If a product-specific auto-ship discount is available, customers will receive the associated benefits for their recurring orders.

• Subscription Interaction When customers add items to the cart, they will see whether the item is subscription-enabled on the Cart/Checkout page. Customers have the flexibility to choose auto-ship days and benefit from applicable discounts on recurring orders.
  When a customer places an order with auto-ship days selected, it means they have subscribed to the product for automatic recurring orders.
  If customers navigate to the Product Details page, they will see the subscription option if the product is subscription-enabled. The subscription option is also available on the Quick Shop pop-up, allowing customers to select their preferred auto-ship days.
• Discounts & Offers - Subscription If a subscription discount is set from the CC side, it will be listed under the Discount & Offers section. In this case, customers will see a "Subscribe" button instead of the standard "Add to Cart" option.
• Customer Profile → Manage My Subscription Customers can track and manage their subscriptions from the Manage My Subscription section. They can navigate to the Subscription Details page, where they can update some details like the quantity of subscribed products. Additionally, they can pause/resume, cancel, update their address, and modify their payment method anytime.
  Customers can also track their upcoming scheduled orders and previous subscription orders from the Subscription Details page. They have the flexibility to skip or reschedule any upcoming scheduled orders.
  If any changes are made to a customer's scheduled orders by store employees from the fulfillment portal, they will be recorded here so customers receive updates about their scheduled orders.
• Email Notifications to Customers Customers will receive an email notification when they place an order with the subscription option. They will also receive email reminders for upcoming scheduled orders if retailers have enabled this setting from the Store Admin side.

Fulfillment Portal/App

A new order status/stage, “Manage Subscription,” will be added under the Order section on the left-side menu. All scheduled auto-ship orders will be listed here along with their upcoming order dates. When an auto-ship date arrives, the system will automatically generate the order and move it to the Pending Orders for that date. Just like customers can Skip & Reschedule an order, store employees should also be able to Skip & Reschedule any scheduled orders. Employees must select a specific reason from a pop-up window before skipping an order and rescheduling an order. Employees can cancel a subscription upon a customer's request or for internal reasons such as delivery/shipping feasibility issues. They must select the reason before canceling subscription.

FTx Commerce Store Admin

A new "Online Brands" menu will be accessible from the main navigation menu for store admin users. Here, admins can view, manage, and change the settings as needed.

With multi-brand enabled, settings and menus are separated into globally applicable options and brandspecific options, allowing granular control over each brand.

Multi-brand Access for Customers

Customers will seamlessly interact with multiple brand sites or apps without realizing they originate from the same platform, offering a unified experience across brands.

Closing a Brand’s Store

Retailers looking to disable any additional brand must first schedule a site closure from the Control Center. During the closure process, customers visiting the brand’s site will be informed that the store is closing.

Note: Any pending orders will still be processed, but new orders will be disabled once the closure is scheduled.

FTx Commerce Order Fulfillment Portal/App

Brand labels will appear on order listings and order detail pages, allowing users to quickly identify orders by brand.

Order Filtering: Filter orders by brand at various stages (e.g., Pending, Ready) for streamlined management.